Today i got an answer from PayPal that they think the dispute is incorrect, and that i infact did authorise the transaction, so they wont refund the 95 euros to my account. I lost in excess of 1k, during this past year alone.
In the meantime, I have a negative amount of my PayPal account. Guess who is you (the seller's) advocate in this process? Your interchange, which would be PayPal in this case.The problem is, PayPal also wants to keep buyers happy, so they have no incentive to defend your side of the dispute.
PayPal won't give me the money until I receive positive feedback on eBay. When a dispute is resolved, it enters the settlement stage.The actions that are available to the seller and buyer vary during the stages of a dispute. When shipping anything significant to Italy I recommend using FedEx.Brazil and Italy are the two most problematic countries. Press question mark to learn the rest of the keyboard shortcutsCookies help us deliver our Services. The dispute then enters the claim stage.After the dispute enters this phase, all notes that the customer sends are visible to PayPal agents only. I sent two messages through PayPal and he didnt respond to those either. Weeks later I get $300 bucks in my account. I had posted this on the "for sale" board on something awful, and made it clear that you were only getting the iPod, not the charger or the earbuds. I send it to this goon, and he IMs me later complaining about how I didn't include any of the accessories. Have any horror stories? The site may not work properly if you don't If you do not update your browser, we suggest you visit Press J to jump to the feed. If the dispute is settled in the buyer's favor, a refund is initiated to the buyer. So I got a lawyer and found some grounds to have the EFT reversed through my credit union (the transaction went through on a different day cited in the "electronic approval" I had electronically authorized).With this development and paypal having eaten the $3000 after this move, they sent me (and ostensibly the other party) to collections for the full amount. The guy offered full price and paid within a few minutes. Instead, PayPal becomes the mediator.
Paypal let it sit for a day in limbo, then claimed he had withdrawn the payment because the goods didn't meet his expectations. Is it OK if we also use cookies to show you personalized ads? Think about it. I required proof of legitimacy including a landline telephone for the shipping address which should be verified by paypal. The customer must wait for PayPal’s response before he or she can take further action. The customer and merchant attempt to resolve the dispute for a 20-day period without escalation to PayPal.If the customer and merchant cannot resolve the dispute within the 20-day inquiry period, the customer or merchant can escalate the dispute to PayPal. When a dispute is escalated to a claim, it’s no longer between the buyer and seller alone to come to a solution. At that type of margin, anything that causes them to do work is something to be avoided at all costs. But it turned out the people on the other end closed the back account Paypal used immediately when the funds came in, so I had returned the smashed horn along with my $3000 to these vermin.Paypal has/had a $100 fraud guarantee. Anyway, the buyer ceased believing me and filed a claim with paypal, who refunded his money. We had to ship second packages quite a few times to those countries because the original ones got lost.About $750. They also wouldn't let me know the name of the credit card company so I couldn't take it up with them either.You really have no protection when getting paid for services through PayPal. My sob story: sold a piece of electronics on eBay to a buyer in Italy. PayPal merchants, partners, and external developers can use the PayPal Disputes API to manage disputes.Occasionally, something goes wrong with a customer's order.To dispute a charge, a customer can file a case with PayPal through the Resolution Center or ask their bank or credit card company to reverse a charge. They make money off maybe 2% of your transactions. The seller is able to message the buyer, send offers, accept the buyer’s request, or escalate the dispute to PayPal. Refer to the We’ll use cookies to improve and customize your experience if you continue to browse. The buyer can file a dispute with the bank or card issuer. I disputed, showed them hard evidence that the account was as described, and they ruled in his favour without any explanation, refusing to reply to my protest emails.If someone were to invent a machine that allows you to go postal from the comfort of your desk, I'd have shot up Paypal long ago. If the dispute is settled in the buyer's favor, a refund is initiated to the buyer. With the Disputes API, you can list disputes, show dispute details, accept a claim, appeal a dispute, make an offer to resolve a dispute, provide evidence, and send a message to the other party.In the sandbox, you can also escalate a dispute to a claim and update the dispute status. PayPal shares dispute details with the merchant, who can accept the customer's claim, submit evidence to challenge the customer's claim, or make an offer to resolve the dispute. PayPal shares dispute details with the merchant, who can accept the customer's claim, submit evidence to challenge the customer's claim, or make an offer to resolve the dispute.To resolve the claim, PayPal considers the submitted evidence and settles the dispute in either the customer's or merchant's favor and communicates the outcome of the dispute to the bank, if involved, and the merchant and customer.A dispute can be resolved in the inquiry stage or the claim stage.