Stripe doesn’t offer call-in customer service. Finder is committed to editorial independence. With some notable exceptions, it’s pretty common to see at least one negative review about a company’s customer service for every good review that praises it. Both providers give their clients a huge amount of customization options, excellent technical service, heaps of nifty and must-have features, and customer support. Account terminations are more common with Stripe because of its third-party processing model — but again, an account termination is an exception to the rule, rather than the norm. In the battle of Stripe vs. Braintree, the ‘winner’ ultimately depends on the type of business you run. The plan will be to process international payments in the future as well.Just looking for opinions from people who have used one or the other.Stripe have fantastic documentation. But I have no data about whether this emergency support is effective (or even necessary).Stripe seems to have taken a lot of the criticism it has gotten over the years to heart and now offers several ways to get in touch with customer service in real-time. Using Kount Custom as part of your advanced fraud monitoring will also incur additional costs.Stripe has modified its pricing to include additional fees for its subscription, marketplace, and reporting tools.Stripe Billing (including all of the formerly free subscription tools) now assess a small percentage charge. Email. We may receive compensation from our partners for placement of their products or services. PayPal (Web Payments Pro) is a relatively straight forward way to get started: relatively little paperwork, straightforward fee structure, and sophisticated interface. *All of our preferred processors use fully transparent *All of our preferred processors use fully transparent Responses are not provided or commissioned by the vendor or bank advertiser. While we Also, Braintree’s pricing model (see below) is far more straightforward and will save merchants money versus Stripe, which now charges merchants for access to many of its advanced tools.My overall impression is that, for the most part, Stripe is willing to give you more freedom with less oversight. If you are not in the US, stripe is better if you are charging in USD. Despite Braintree coming out slightly ahead in our evaluation, understand that it doesn’t mean it’s the better choice for every business.The stability of a merchant account can be a considerable draw. Oh also braintree have been contacting us on time and without delays... stripe tends to have a delay and depending on the person thats dealing with your support case will determine how fast they reply. Stripe doesn’t offer call-in customer service. However, you may incur additional charges for using 3D Secure depending on your rate plan. Most importantly, you should be aware that this is a possibility, but you can take steps to protect yourself.You can also check out our resources, including our guide on With both Stripe and Braintree, merchants have no multi-year contracts. Big companies that you’ve probably heard about.
Again, your local bank is not going to beat that unless you do high volume.On top of that, your typical bank is absolutely clueless about processing services, and their technology is extremely outdated.Your local bank is rarely going to be your best option for merchant processing.New comments cannot be posted and votes cannot be castQuestions and answers about starting, owning, and growing a small businessPress J to jump to the feed. Braintree vs. Stripe Redditors often suggest Braintree and Stripe as good choices for taking online payments. Braintree overall has far fewer complaints scattered across the web. And if you are leaning toward Stripe, it’s worth considering the tradeoffs that you’ll make regarding account stability. Even though this is spelled out in Stripe’s To be fair, Braintree seems to exhibit some of this same behavior, even though it isn’t a third-party processor. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. The tradeoff, of course, is account stability. But what’s even better is that both companies will help you migrate your data (customer database and card vault) securely to ensure seamless continuity. If you are unsure you should get independent Not only did they look over the site but they created an account and went through all the terms and conditions. That is a massive change in the right direction for Stripe.The overall quantity of complaints is only one factor we use to evaluate a merchant because you also need to consider the overall size of the business.Braintree doesn’t publish current numbers for its merchants, and Stripe is vague about it. Braintree makes you jump through a lot of hoops, including providing a lot of sensitive information about your company in order to get approved.